What is personal data?
Personal Data is information by which you can be directly or indirectly identified ("Personal Data"). This generally includes information such as your name, address, email address and telephone number; however, it may also include other information such as your IP address, shopping habits, lifestyle habits or preferences such as interests.
What is processing?
"Processing" means any operation or set of operations which is performed upon personal data, whether or not by automatic means. The term is broad and covers virtually any handling of data.
What is the applicable data protection law?
As a Kuwait based Company, we are following the principles set out in Kuwait`s Data Privacy Protection Regulation (DPPR).
Who is the responsible for processing personal data?
The responsible party within the meaning of the DPPR is:
20 Ahmad Al Jaber Street, Sharq
(hereinafter referred to as "we", "us" or "our")
The legal bases and your rights
What are the legal bases of processing personal data?
The legal bases for processing are listed below and at least one of these must apply whenever we process personal data:
a) Consent: the individual has given clear consent to process personal data for a specific purpose.
b) Contract: the processing is necessary for a contract or because you have asked us to take specific steps before entering into a contract.
c) Legal obligation: the processing is necessary for us to comply with the law (not including contractual obligations).
d) Legitimate interests: the processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests.
What are your rights?
You have the following rights with respect to us processing your personal data:
You have the right to obtain information about whether and which of your personal data is processed by us. In this case, we will also inform you about:
Unless we have been provided with your personal data by you: Any available information about its origin and if available: the existence of automated decision-making and information about the logic involved, the scope and the intended effects of the processing.
You have a right to rectification and/or completion if your personal data processed by us is inaccurate or incomplete.
You have a right to restriction of processing, provided that
You have a right to erasure if
If you have exercised your right to rectification, erasure or restriction of processing, we will inform all recipients of your personal data, of this rectification, erasure of data or restriction of processing.
You have the right to object to the processing of your personal data in case of special reasons. In this case, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing. In case of processing of your personal data for direct marketing purposes, you have the right to object at any time.
You have the right to revoke any consent given to us at any time. The revocation of consent does not affect the lawfulness of the processing carried out on the basis of the consent until the revocation.
Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with the competent supervisory authority if you believe that the processing of your personal data by us violates the law.
Information we may collect
We may collect and process the following data which may contain Personal Data:
We may also collect and process information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our business partners. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
Where we store your data
All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website and App, you are responsible for keeping this password confidential. We ask you not to share the password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to our Website and App; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Uses made of the information
We use information held, including Personal Data, in the following manner:
Disclosure of your information
We may disclose your Personal Data to any member of our group, which means any corporation deemed to be related to us. We may disclose your Personal Data to third parties:
Where any Personal Data relates to a third party, you represent and warrant that the Personal Data is up-to-date, complete, and accurate and that you have obtained the third party’s prior consent for our collection, use and disclosure of their Personal Data for the Purposes. You agree that you shall promptly provide us with written evidence of such consent upon demand by us.
You may withdraw your consent and request us to stop using and/or disclosing your Personal Data for any or all of the Purposes by submitting your request to. Should you withdraw your consent to the collection, use or disclosure of your Personal Data, it may impact our ability to proceed with your transactions, agreements, or interactions with us. Prior to you exercising your choice to withdraw your consent, we will inform you of the consequences of the withdrawal of your consent. Please note that your withdrawal of consent will not prevent us from exercising our legal rights (including any remedies) or undertaking any steps as we may be entitled to at law.
Access and correction
The DPPR gives you the right to access your Personal Data. Your right of access can be exercised in accordance with the DPPR. Any access request may be subject to a fee of an administrative fee at our rates then in force to meet our costs in providing you with details of the information we hold about you.
In the event that you wish to correct and/or update your Personal Data in our records, you may inform us in writing of the same by sending us an email. In certain cases, Personal Data may also be corrected or updated via the Website and App.
We will respond to requests regarding access and correction as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any Personal Data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the DPPR).
We endeavour to ensure that all decisions involving your Personal Data are based upon accurate and timely information. However, we rely on you to disclose all relevant information to us and to inform us of any changes in your Personal Data. As such, please disclose all relevant information necessary for us to provide services to you and ensure all information submitted to us is up-to-date, complete, and accurate. Kindly inform us promptly if there are any changes in your Personal Data.
We may retain your Personal Data for at least five (5) years, or such other longer or shorter period as may be necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws. We will cease to retain your Personal Data or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the Personal Data was collected and is no longer necessary for legal or business purposes.
Third Party Policies
Our Website and App may, from time to time, contain links to and from the websites of our partner networks, business partners and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any Data to these websites.
We will take steps to inform the third party of any requests, complaints or questions that you may have regarding such Personal Data.