Privacy Policy

This privacy policy informs you about the nature, scope and purpose of the processing of personal data (hereinafter referred to as "data") in the context of the provision of our IOS and Android application its functions and content associated with it (hereinafter "App") and our website (hereinafter "Website").

General Information

What is personal data?

Personal Data is information by which you can be directly or indirectly identified ("Personal Data"). This generally includes information such as your name, address, email address and telephone number; however, it may also include other information such as your IP address, shopping habits, lifestyle habits or preferences such as interests.

What is processing?

"Processing" means any operation or set of operations which is performed upon personal data, whether or not by automatic means. The term is broad and covers virtually any handling of data.

What is the applicable data protection law?

As a Kuwait based Company, we are following the principles set out in Kuwait`s Data Privacy Protection Regulation (DPPR).

Who is the responsible for processing personal data?

The responsible party within the meaning of the DPPR is:

Duwaween Games

20 Ahmad Al Jaber Street, Sharq

(hereinafter referred to as "we", "us" or "our")

The legal bases and your rights

What are the legal bases of processing personal data?

The legal bases for processing are listed below and at least one of these must apply whenever we process personal data:

a) Consent: the individual has given clear consent to process personal data for a specific purpose.

b) Contract: the processing is necessary for a contract or because you have asked us to take specific steps before entering into a contract.

c) Legal obligation: the processing is necessary for us to comply with the law (not including contractual obligations).

d) Legitimate interests: the processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests.

What are your rights?

You have the following rights with respect to us processing your personal data:

  • Right of access

You have the right to obtain information about whether and which of your personal data is processed by us. In this case, we will also inform you about:

  • the purpose of processing;
  • the categories of data;
  • the recipients of your personal data;
  • the planned storage period or the criteria for the planned storage period;
  • Your further rights;

Unless we have been provided with your personal data by you: Any available information about its origin and if available: the existence of automated decision-making and information about the logic involved, the scope and the intended effects of the processing.

  • Right to rectification

You have a right to rectification and/or completion if your personal data processed by us is inaccurate or incomplete.

  • Right to restriction of processing

You have a right to restriction of processing, provided that

  • we verify the accuracy of your personal data processed by us;
  • the processing of your personal data is unlawful;
  • you need your personal data processed by us for legal prosecution after the purpose has ceased to exist;
  • you have objected to the processing of your personal data and we are reviewing this objection.
  • Right to erasure

You have a right to erasure if

  • we no longer need your personal data for its original purpose;
  • You withdraw your consent and there is no further legal basis for processing your personal data;
  • you object to the processing of your personal data and - unless it is direct marketing - there are no overriding reasons for further processing;
  • the processing of your personal data is unlawful;
  • the erasure of your personal data is required by law;
  • your personal data was collected as a minor for information society services.
  • Right to information

If you have exercised your right to rectification, erasure or restriction of processing, we will inform all recipients of your personal data, of this rectification, erasure of data or restriction of processing.

  • Right to object

You have the right to object to the processing of your personal data in case of special reasons. In this case, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing. In case of processing of your personal data for direct marketing purposes, you have the right to object at any time.

  • Right of withdrawal

You have the right to revoke any consent given to us at any time. The revocation of consent does not affect the lawfulness of the processing carried out on the basis of the consent until the revocation.

  • Right to complain to a supervisory authority

Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with the competent supervisory authority if you believe that the processing of your personal data by us violates the law.

Information we may collect

We may collect and process the following data which may contain Personal Data:

  • information that you provide to us, including information provided at the time of registering to use our Website and App, subscribing to any services provided by us, posting material, reporting a problem with our Website and App, or requesting further services;
  • information, data, or images that you upload onto our Website and App;
  • details of transactions you carry out through our Website and App;
  • details of your visits to our Website and App, resources that you access and actions you are working on through the Website and App;
  • if you contact us, a record of that correspondence; and
  • responses to surveys that we send to you, although you do not have to respond to them.

IP addresses

We may also collect and process information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our business partners. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.


Please refer to our Cookie Policy for more information on how we use cookies.

Where we store your data

The Personal Data that we collect may be transferred to, and stored at, and used in global data centres of Amazon (AWS). It may also be processed by staff operating outside the AWS data centres who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your services ordered by you, the processing of your payment details and the provision of support services. By submitting any Personal Data to us, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your Personal Data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website and App, you are responsible for keeping this password confidential. We ask you not to share the password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to our Website and App; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

We use information held, including Personal Data, in the following manner:

  • to ensure that content from our Website and App is presented in the most effective manner for you and for your computer/device;
  • to provide you with information, products or services that you request from us, and to otherwise carry out our obligations arising from any contracts entered into between you and us;
  • to provide you with information, products or services which we feel may interest you, where you have consented to be contacted for such purposes;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • to notify you about changes to our services;
  • to investigate any complaints relating to the use of our Website and App or any suspected unlawful activities;
  • complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
  • any other purposes for which you have provided the information; and
  • carrying out whatever else is reasonable or related to or in connection with the above and our provision of goods and/or services to you.

Disclosure of your information

We may disclose your Personal Data to any member of our group, which means any corporation deemed to be related to us. We may disclose your Personal Data to third parties:

  • for the purposes of providing products or services that you request from us, fulfilling our obligations arising from any contracts entered into between you and us, processing payments in connection therewith or otherwise in connection with your use of our Website and App;
  • where a third party claims that any content posted or uploaded by you to our Website and App constitutes a violation of their rights under Singapore law, in which case we may disclose your identity to that third party;
  • in the event that we sell or buy any business or assets, in which case we may disclose your Personal Data to the prospective seller or buyer of such business or assets; or
  • if we or substantially all of our shares or assets are acquired by a third party, in which case Personal Data held by us about our customers will be one of the transferred assets.
  • We may also disclose your Personal Data to a governmental or regulatory body, law enforcement, or other authorities, in order to enforce our terms of use for the Website and App, to cooperate with any direction, request or order from such parties or to report any suspected unlawful activity.


By providing your Personal Data to us, you consent to the collection, use and disclosure of your Data by us for the purposes set out in this privacy policy (“Purposes”).

Where any Personal Data relates to a third party, you represent and warrant that the Personal Data is up-to-date, complete, and accurate and that you have obtained the third party’s prior consent for our collection, use and disclosure of their Personal Data for the Purposes. You agree that you shall promptly provide us with written evidence of such consent upon demand by us.

Each use of our services by you shall constitute a fresh agreement for us to collect, use and disclose the Personal Data in accordance with this privacy policy.

You may withdraw your consent and request us to stop using and/or disclosing your Personal Data for any or all of the Purposes by submitting your request to. Should you withdraw your consent to the collection, use or disclosure of your Personal Data, it may impact our ability to proceed with your transactions, agreements, or interactions with us. Prior to you exercising your choice to withdraw your consent, we will inform you of the consequences of the withdrawal of your consent. Please note that your withdrawal of consent will not prevent us from exercising our legal rights (including any remedies) or undertaking any steps as we may be entitled to at law.

Access and correction

The DPPR gives you the right to access your Personal Data. Your right of access can be exercised in accordance with the DPPR. Any access request may be subject to a fee of an administrative fee at our rates then in force to meet our costs in providing you with details of the information we hold about you.

In the event that you wish to correct and/or update your Personal Data in our records, you may inform us in writing of the same by sending us an email. In certain cases, Personal Data may also be corrected or updated via the Website and App.

We will respond to requests regarding access and correction as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any Personal Data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the DPPR).


We endeavour to ensure that all decisions involving your Personal Data are based upon accurate and timely information. However, we rely on you to disclose all relevant information to us and to inform us of any changes in your Personal Data. As such, please disclose all relevant information necessary for us to provide services to you and ensure all information submitted to us is up-to-date, complete, and accurate. Kindly inform us promptly if there are any changes in your Personal Data.


We may retain your Personal Data for at least five (5) years, or such other longer or shorter period as may be necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws. We will cease to retain your Personal Data or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the Personal Data was collected and is no longer necessary for legal or business purposes.

Third Party Policies

Our Website and App may, from time to time, contain links to and from the websites of our partner networks, business partners and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any Data to these websites.

Data Intermediary

Where we process your Personal Data as a data intermediary on behalf of a third party, we will process your Personal Data in accordance with the instructions of the third party and shall use it only for the purposes agreed between you and the third party. All such Personal Data will be protected and retained in accordance with this privacy policy and the terms of the DPPR.

We will take steps to inform the third party of any requests, complaints or questions that you may have regarding such Personal Data.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on our Website and App and, where appropriate, notified to you by e-mail.


Questions, comments, and requests regarding this privacy policy are welcome and should be addressed to us using [email protected].